Returns are accepted within 7 days of product delivery for refunds, or within 14 days for exchanges/store credit.
If there is a problem with your item, be sure to contact us immediately! Requests for returns/exchanges must be documented and sent via email to firstname.lastname@example.org. All customers are responsible for return charges.
To be eligible for a refund or exchange, all merchandise must be in it's original packaging, tagged, unsoiled and unworn, and free of any perfumes and odors. Any items that do not meet these basic requirements or, are non-returnable will be denied. Shipping charges are non refundable.
Jewelry, accessories, swimwear, clearance items, intimate apparel, and gift cards/gift certificates are all final sale
Refunds are processed within 7 business days. You will be notified via email that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once a purchase has been refunded it can take anywhere from 3-5 business days to post to your account, depending on your bank or financial institution's policies and procedures.
Please email your exchange requests at email@example.com. Once inspection of your return is complete (approximately 1-3 business days), your exchanges will be sent to the same shipping address listed on your original order. Shipping fees are waived for all exchanges (within the US) at a limit of once per transaction.
Please read each product description carefully. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after 2-4 hours of it being placed.
If your recent order has not been shipped and you'd like to add an item to your order:
- First, place a new order, then contact us to request a waive/refund of the additional shipping charge.
Shipment costs are nonrefundable, and you will be responsible for all shipping expenses. Tracking numbers are recommended to document and ensure delivery of your return-shipment.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.